Modjo: Main Features Overview
Modjo, a conversation intelligence software, is designed to empower sales teams by leveraging valuable insights from customer interactions. Here, we delve into the key functionalities offered by Modjo, making the sales process more efficient and productive.
Modjo App
The Modjo App is a holistic tool designed to improve the performance of sales teams by providing comprehensive training, support, and analysis capabilities 1.
Training
The Modjo App facilitates the training of new recruits by allowing them to listen to calls and meetings of top performers, stored in an accessible library. This way, teams can learn quickly from the best practices within their organization 1.
Support
Modjo cultivates a culture of constant improvement, supporting effective training and feedback sessions. By duplicating successful practices, Modjo aims to help teams meet their objectives 1.
Analysis
Modjo provides data-driven insights on team activity and customer interactions, enabling businesses to monitor and compare key performance indicators. This fact-based approach aids in evaluating performance and forming a team capable of exceeding its goals 1.
Livenotes
Livenotes is a unique feature developed by Modjo that enhances CRM data by improving note-taking during sales calls and meetings 2.
Livenotes automatically synchronizes all notes with your business tools, offering a user-friendly interface optimized for note-taking during meetings. This functionality keeps your CRM data up-to-date and reliable 2.
Livenotes also provides users with comprehensive view of contact, account, and opportunity information. All notes are instantly recorded in your CRM, timestamped, and linked to your conversations on Modjo 2.
How Modjo Works
Modjo operates by recording and transcribing sales calls and meetings in real-time. These transcripts are then linked with the relevant customer in your CRM system, creating a searchable database of customer interactions 2.
Modjo's Livenotes tool allows users to annotate and highlight key parts of the conversation, which are synced with the transcript in your CRM. This ensures that critical details and follow-up actions are easily accessible 3.
Furthermore, Modjo extracts key insights from transcriptions, including successful sales techniques, customer sentiment, and trends in customer objections or questions. These insights are available in dashboard form, enabling sales teams to identify areas of strength, weakness, and opportunities for improvement 4.
Lastly, Modjo features a library function where all noteworthy calls and meetings can be stored for review and training purposes 5.
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